Refund policy

A refund "may" be available only in the situation where your order hasn't been fulfilled yet, make sure to contact us right away if your plans have changed - otherwise there are no refunds.

At The Chocolate Season we take time to ensure every item is carefully packaged and inspected before it is shipped. Once the products leave our store, any damage that may occur is out of our hands. If merchandise is damaged upon receipt, due to weather or carrier handling, please contact the shipping carrier immediately. We highly suggest taking photos and to keep the items (uneaten) for the shipping carriers' review. 

We are also not responsible for shipping delays caused by our shipping provider due to weather or any other circumstances beyond our control.  

After contacting the shipping carrier, if there is an issue with your order, please email us at contact@thechocolateseason.com with your name and order number and we will see how to help remedy the situation between you and the shipping carrier.  Do not return products back to The Chocolate Season. Products may be covered through the shipping carrier up to $100.