The Chocolate Season makes no profit on shipping. The rates listed below reflect our actual costs and are based on product weight and box-size.

Shipping to a Business Address
When shipping to a business, the business name, individual's name, suite and/or floor number and phone number must accompany the address. Due to the normal work week ending on Friday, we will only ship to business addresses on Monday and Tuesday, unless the receipent lives in IA, NE, MO, KS or MN, then we will ship on Wednesdays. This is to ensure that the package is not left unattended over the weekend.

Shipping to Multiple Recipients
When shipping to more than one address, rates are charged per address.

Warm Weather Shipping
Since we strive to have our products arrive in perfect condition, we take special care when shipping to warm locations. From May to October and year round to warm climates such as AZ, TX, FL, GA and CA, the Summer Shipping Policy will automatically take effect.

To protect your package from the heat, we use  specialty food ice packs, which keep the product cool for up to 36 - 48 hours. Due to the extra weight and cost of ice packs, there is a small additional fee added to normal shipping rates.

To offset the costs of these neccessary precautions, consider ordering more product (as shipping costs become more reasonable per box). Also talk to friends and family about combining orders or "stocking up" on goodies which will freeze well for a couple months.

*By completing the check-out process, you agree to pay appropriate shipping costs once your order is processed.

November through April (approximate) - We use UPS Ground & UPS 2nd Day Air, unless the destination is unseasonably hot (in which UPS 2nd Day Air or UPS Next Day Air Saver will be required with warm weather packaging and charged accordingly). Warm weather shipping may be applied if routing temperature averages 73° F or higher.

May through October (approximate) - We ship with special warm weather packaging on Monday, Tuesday and Wednesday. Orders received after 12:00 noon on Wednesday and later will be shipped the following Monday. If the weather is unseasonably hot to any destination, we must ship OVERNIGHT WARM WEATHER and charge accordingly.

*Warm Weather Packaging- add $4.00-$10.00 to normal shipping rates (depending upon size of box needed for shipment)
*Express Overnight- add $18.00 to shipping cost
*Overnight Warm Weather- add $25 to shipping cost

IMPORTANT - Since our products are custom made for you, orders will be shipped within 2-3 days of being received, and sooner if possible. If you have an extremely time-sensitive order, please contact us.

The Chocolate Season's products are made from premium chocolate with no additives or preservatives and will begin to soften at 76 degrees. Please arrange to be at home around delivery time or make every effort to notify the recipient that a package will be arriving, as we cannot be responsible for items left unattended in warm weather.

Questions? Call 515.395.2462 if you need your order by a certain date.

Damaged Orders
If your package arrives damaged during shipment you must notify The Chocolate Season within 24 hours of receiving your order if you want us to send a replacement.

Incorrect Orders
Please review your order carefully before submitting. The Chocolate Season cannot be responsible for incorrect addresses.

Return Policy
In general we do not ask for our chocolate or dessert to be returned. We would only ask for a product to be returned in order to ensure the proper efforts are made to provide the highest possible quality in the future. If for any reason your order arrives in unsatisfactory condition, or is sent incorrectly, we are happy to send a replacement or offer a full refund.  If a replacement is needed, then a 25% handling fee will be required if no product total is charged.  Please e-mail us and we will be happy to assist you!

*Pick-up is available in Algona, IA.